| Team iDSS
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Melvin Tennant, CEO
Melvin brings over twenty seven years of destination marketing experience to the iDSS team. He has
led three destination marketing organizations and is a past chair of Destination Marketing Association
International. Melvin is a published author, frequent industry speaker and is a Certified Association Executive.
Two adorable and playful black Labs, Eboni and Summer, occupy much of Melvin’s
time now that he and his wife are empty-nesters. They provide a great incentive
for their youngest daughter to come home to visit from college.
Phone: 612.767.8070
Email: mtennant@idss.com
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Loren Reis, Director of Technology / General Manager
Aside from overseeing all things technical at iDSS, Loren also lends a hand with the day to day operations of the organization. Loren brings
over fifteen years of technical experience to Team iDSS, primarily in software development and project management. Loren's work with the
Technical Team helps to ensure that iDSS continues to deliver 'Best of Breed' products and services.
When not fully immersed in things iDSS, Loren busies himself searching the northern forests of Minnesota looking for the perfect tree to hang his deer stand in. One that comes
prewired with internet access. The search continues..
Phone: 612.767.7860
Email: lreis@idss.com
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Peter Hedlund, Executive VP of Sales
Peter brings over 25 years of hospitality related sales experience to our Sales Team. Prior to joining iDSS, Peter was the VP of Sales for the Greater
Minneapolis Convention & Visitors Association. His past experience with DMOs really helps to bridge the gap between end-user needs and functional requirements.
Besides spending time away from work with his wife Leah, Peter remains steadfast in the pursuit of his life long goal.
The perfect round of golf.
Phone: 612.767.7820
Email: phedlund@idss.com
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Karen Reis, Director of Product Implementation
Karen draws on her fifteen-plus years of software training and technical experience to ensure that each of our clients receives the
training and support that iDSS has become known for. Karen also supports the iDSS sales effort by pitching in with product demonstrations and
by working with prospects and clients alike in finding ways to make their organizations more efficient through the use of technology.
Aside from playing the role of 'Super Mom', Karen enjoys spending sunny summer afternoon's lakeside at the family cabin. She spends much of the fall season waiting for
her sons and husband to return from the forests of northern Minnesota.
Phone: 612.767.7814
Email: kreis@idss.com
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Julianna Nelson, Product Sales
Julianna joined Team iDSS in July of 2007 and brings with her 12 years of experience in sales, marketing and management. Her work
with various government agencies, associations and corporations have all contributed to her well-rounded knowledge of the hospitality industry.
Julianna spends her time away from work teaching her two young daughters the fine art of hospitality through well planned play-dates. She has refined her
skills in board games, arts and crafts and the ever popular Dance Dance Revolution.
Phone: 612.767.7808
Email: jnelson@idss.com
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Jody Halliday, Client Services Manager
Jody brings a history of twenty-plus years of customer service and support with her to iDSS. She enjoys the complexity of the human mind and welcomes
the opportunity to interact every day with our customers. She helps with client training, documentation, managing
special projects and thinking of new enhancements for the system.
To occupy her 'spare' time, she has two teenagers, one husband and a rabid love of all things Christmas!
Phone: 612.767.7874
Email: jhalliday@idss.com
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Shelly Hervey, Technical Trainer
Shelly adds sixteen years experience in corporate training to the iDSS Product Support Team. Aside from training
new clients, Shelly is responsible for all training manuals and related product documentation.
She further shows off her versatility by contributing to our Technical Team in writing custom database
queries and reports for our clients.
Shelly has studied both Spanish and Dutch languages and has taught English as a second language
to both Mexican and Bosnian immigrants. She lives in eastern Washington and enjoys
downhill skiing in the mountains, collecting Ancient Egyptian art and remodeling
her house.
Phone: 612.767.7832
Email: shervey@idss.com
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Jesse Sando, Client Services Agent
Jessi is the newest member of the iDSS Product Support Team. She recently graduated with
a degree in Criminal Justice and now uses her investigative skills to work with our clients
to resolve issues! Jessi also conducts refresher training sessions
to ensure that our clients are operating at peek efficiency.
Jessi has three young children, all in elementary school. Her oldest plays hockey,
her daughter is a proud Girl Scout and her youngest is an outgoing dancer, biker
and skateboarder. They definitely keep her on her toes!
Phone: 612.767.7866
Email: jsando@idss.com
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Mo Allen, Client Services Agent
Mo has over twenty years of training experience behind her with all sizes and types of groups.
She has a degree in communications and public speaking. Mo has trained not only
for non-profits, but she has trained in many corporate settings as well. Mo showcases her
team spirit by carrying out many of our administrative duties in an effort to keep Team iDSS
operating at peak efficiency.
Mo enjoys a variety of activities including reading, shopping and hanging out with
her big family of siblings, but none as much as participating in the lives of her
two grown sons and four darling grandkids.
Phone: 612.767.7848
Email: mallen@idss.com
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Technical Staff
Acting as the foundation of iDSS is our technical staff. This group of self-motivated professionals
work day in and day out behind the scenes to provide our customers with 'Best of Breed' software solutions. Our team is
well versed in a variety of development methodologies and tools. From networking and data storage to user interface design, our technical
team has it covered.
Over time, we’ve been able to fine-tune certain 'environmental conditions' to further optimize productivity for this group of self-motivators.
We keep them adequately hydrated with highly caffeinated soft-drinks and help them avoid direct sunlight at all times.
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